Customer service
Returns & Exchanges
Fireplace parts and hearth products must be matched carefully. Contact Aaron’s Fireplace Co. before returning an item so we can confirm eligibility, condition, packaging, and the correct next step.
What to know
- Return requests should be started before shipping anything back.
- Special-order, installed, used, electrical, and gas components may be restricted by manufacturer policy.
- Damaged or incorrect shipments should be reported as soon as possible with photos and order details.