Frequently Asked Questions

We serve Republic, Missouri and the surrounding areas including Springfield, Nixa, Ozark, Battlefield, and communities within a 50-mile radius of our showroom.

Yes! We offer flexible financing options to help make your fireplace purchase more affordable. Contact us for current rates and terms.

Absolutely! Our showroom has many working displays so you can see how different models look and operate. Visit us during business hours to explore our selection.

Yes, we have certified technicians who handle all installations. Professional installation is included with most fireplace purchases to ensure safety and proper operation.

Installation time varies by project. A simple insert installation may take 4-6 hours, while a new fireplace with venting could take 1-2 days. We'll provide a timeline during your consultation.

Not necessarily. Many gas fireplaces can be vented directly through an exterior wall using direct vent technology. We can evaluate your home and recommend the best options.

Yes! We offer vent-free and direct vent options that don't require a traditional chimney. Electric fireplaces are another great option that require no venting at all.

We recommend annual service for all fireplaces. Gas fireplaces should be inspected and cleaned yearly, while wood-burning fireplaces and stoves may need more frequent chimney cleaning depending on use.

Yes, we offer annual maintenance plans that include inspection, cleaning, and priority service scheduling. Ask about our service agreements for peace of mind.

Look for: unusual odors, difficulty starting, pilot light issues, soot buildup, strange sounds, or reduced heat output. If you notice any of these, contact us for an inspection.

A fireplace is a complete unit that can be installed in new construction or added to a home. An insert is designed to fit inside an existing masonry fireplace opening to improve efficiency and update the look.

Gas fireplaces are typically the most efficient (70-85% efficiency) with the convenience of instant on/off. Pellet stoves offer excellent efficiency (70-83%) with automated feeding. Wood provides the classic ambiance but lower efficiency (50-70%). The best choice depends on your needs and preferences.

In most cases, yes! Gas inserts are specifically designed for this purpose. We can assess your existing fireplace and recommend the best conversion options.

Yes, electric fireplaces can produce 4,000-5,000 BTUs of heat, enough to warm a 400-500 sq ft room. They're an excellent option for zones without gas lines or where venting isn't possible.

We offer local delivery within our service area. For customers outside our region, contact us to discuss shipping options for smaller items like parts and accessories.

Unused, uninstalled products may be returned within 30 days with original packaging and receipt. A restocking fee may apply. Custom orders and installed items are non-returnable. See our full policy for details.

Contact our store directly for order status updates. We'll provide tracking information for shipped items and delivery scheduling for local deliveries.